Support & Contact

Need a hand? Check the quick answers below, or send us an email — we usually reply within 1–2 business days.

💬 Quick answers

Most questions are covered in our FAQ — including how the free tier works, whether your audio is uploaded (it isn't), how to make an iPhone ringtone and which formats are supported.

🛠️ Troubleshooting tips

Make sure the app and your device OS are updated to the latest version.
If a conversion fails, check that the source file is not corrupted and has a supported format.
For ringtone issues on iPhone, follow the in-app guide to export M4R and set it via the system settings.
If you purchased Pro and it doesn't unlock, tap "Restore Purchases" in the app's settings.

📧 Contact us

For bug reports, feature requests or any other questions, email us at tonescoop.app@gmail.com. Please include your device model and OS version to help us resolve issues faster.

🔒 Privacy

Your audio stays on your device — ToneScoop processes everything locally. See our Privacy Policy for details.