Contact Us

TS File Explorer · Support Team

Email Support

For the fastest response, email us at support@tonescoop.app. We usually reply within 1–3 business days.

What to include

• Device model and iOS version (Settings → General → About).
• App version (Settings → About in the app).
• A short description of the issue and the steps to reproduce it.
• If possible, a screenshot or screen recording.

Before contacting us

Many questions are answered in the Help & FAQ — including compression, WiFi transfer, cloud drives, Pro purchase and restore.