Support
TS File Explorer · Help Center
💬 Help & FAQ
Quick answers about compression, WiFi transfer, cloud drives, Pro and more.
📧 Contact Us
Email support@tonescoop.app — replies within 1–3 business days.
🔒 Privacy Policy
All file operations happen on your device — nothing is uploaded.
📜 Terms of Use
License terms for TS File Explorer.
Troubleshooting
- Update first — make sure the app and your iOS version are up to date; most issues are resolved in the latest release.
- Archive won't open? — check that it is a supported format (ZIP, 7Z, TAR, TGZ, XZ, BZ2); password-protected archives will prompt for the password, and incomplete downloads may fail to open.
- WiFi transfer not found? — both devices must be on the same WiFi network; restart the transfer service in Settings → WiFi Transfer and rescan the QR code.
- Cloud drive login fails? — re-authorize the account in Settings → Cloud Drives; the connection goes directly between your device and the service, so check that service's status too.
- Bought Pro but still seeing ads? — tap Restore Purchase while signed in with the same Apple ID used for the purchase.
Before contacting us
Many questions are answered in the Help & FAQ. When you email us, please include your device model, iOS version and the app version (Settings → About) so we can reproduce the issue faster.