Help & FAQ

TS File Explorer · Help Center

Files & Archives

How do I compress or extract files?

Open the file library, long-press a file or folder and choose Compress, or tap an archive to preview it and extract its contents. You can create ZIP, 7z, TAR, TAR.GZ and TAR.XZ — with AES-256 password protection for ZIP and 7z — and extract ZIP, 7z, RAR, TAR, GZ, TGZ, BZ2 and XZ, including encrypted archives.

Can I open RAR files on my iPhone?

Yes — tap any .rar file to extract it, including multi-part and password-protected archives. RAR is extract-only: for creating new archives use ZIP or 7z, which also support encryption.

Why can't I open an archive?

Make sure the file is a supported format (ZIP, 7z, RAR, TAR, GZ, TGZ, BZ2, XZ). If the archive is password-protected, you will be asked for the password. Damaged or incomplete downloads may also fail to open — try re-downloading it in the built-in browser or transferring the file again.

Where do extracted files go? What if I delete something by mistake?

Extracted files are saved into a folder in your file library with the same name as the archive. Deleted files go to the built-in Trash and stay recoverable for 30 days — open Trash, select them and restore. Recents shows the files you used last.

Browser & Downloads

How do I save files, images or video from a web page?

Open the built-in browser, search or type an address, then tap the file, image or video you want — it is saved straight into your file library. Long-press an image to save it to Photos or your library, share it or copy its link. Downloads can be paused and resumed in the download manager, and the address bar supports voice search.

Does the browser block trackers? Private tabs and bookmarks?

Yes — trackers and pop-ups are blocked, and you can open private tabs, keep bookmarks, switch to reader mode or the desktop site, and use dark mode. Pages can also be found in-page and streams (HLS/DASH) are recognized by the download manager when the site allows saving them.

Photos & Cleaning

How do I free up storage and remove duplicate photos?

Open Photo Cleaner: your photos and videos are grouped by date and size with an estimate of how much each item can save. Duplicate and similar shots are detected automatically on-device — compress photos in batches, and once copies are saved the app walks you through deleting the originals. Batch runs and deleting originals require Pro.

Can I add a watermark to photos and video?

Yes — the Watermark tool adds watermarks to photos and video with a live preview, and you can apply it to a whole batch before exporting.

PDF, OCR & Reading

Can I extract text from a photo or make a scanned PDF searchable?

Yes. Long-press an image or PDF in the file library and choose Extract Text: on-device OCR reads the text so you can copy or export it, and scanned PDFs can be turned into a searchable PDF where the text layer is invisible but selectable. PDF pages with a real text layer are read directly — OCR runs only when needed. Everything stays on your device.

How do I read e-books or listen with TTS?

Tap any EPUB, MOBI, AZW3 or TXT file to open the reader. Chapters are scanned automatically, day / sepia / night themes protect your eyes at night, and the built-in text-to-speech narration lets you listen while you read or go hands-free.

Can I open code or developer files?

Yes — source files, configs, markup and other developer formats open directly in the app for preview and editing, so unzipped projects are readable without a desktop.

Transfer & Cloud

How do I transfer files between my phone and computer?

Go to Settings → WiFi Transfer and start the service. On a computer connected to the same network, scan the QR code or open the address shown in the app. Both devices must be on the same WiFi network.

How do I connect a cloud drive?

Open the unified cloud hub, choose a provider (WebDAV, Quark, Baidu Netdisk, Google Drive, Dropbox, SMB, FTP, FTPS, SFTP) and follow the authorization flow. Once connected, you can browse, import and upload files from the file library, and folders can be stepped back level by level.

Is there an SSH terminal in the app?

Yes — a built-in SSH terminal with a saved host book, multi-session tabs, key-based login (protected by Face ID), command history and snippets. You can also upload and download files with the remote server directly from the terminal, and fall back to SFTP for full remote folder browsing.

Is my data uploaded anywhere?

No. All compression, conversion, scanning and reading happens entirely on your device. Files only leave your device when you connect a cloud drive you configured yourself — data then flows directly between your device and that service.

Pro & Security

How do I purchase or restore Pro?

Tap a plan in the Pro card at the top of Settings and confirm with Apple. To restore a previous purchase, tap Restore Purchase while signed in with the same Apple ID used for the original purchase.

Why am I seeing ads?

The free version is supported by ads. Upgrading to Pro removes all ads. Pro is available as monthly, yearly or a one-time lifetime purchase.

How do I enable App Lock?

In Settings → Security, turn on App Lock and verify with Face ID or Touch ID. The app will then require biometric verification each time it is opened. A private folder keeps selected files extra-protected.

Formats & Languages

Which formats are supported?

Archives (ZIP, 7z, RAR, TAR, GZ, TGZ, BZ2, XZ and more), images (JPEG, PNG, HEIC, WebP — convert, compress and crop), video (convert containers, re-encode H.264; play MP4, MOV, MKV, AVI, WebM and HLS), audio (MP3, AAC, WAV, FLAC, OGG, Opus — convert and compress), and documents such as PDF, EPUB, MOBI, AZW3 and TXT, plus developer and code file formats.

How do I change the language?

In Settings → Language, pick your preferred language from 16 supported languages. The change takes effect immediately.

Still need help?

Email us and we will get back to you within 1–3 business days.

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